【印度】客户服务联络中心解决方案提供商Ameyo获得500万美元A轮融资
导语：这家总部位于印度班加罗尔的公司这笔融资拓展美国市场业务，并开发新产品。
Ameyo, 是一家总部位于印度班加罗尔的公司，他们提供多渠道客户服务和联络中心解决方案。近日，该公司宣布获得500万美元A轮融资，投资方是一家名叫Forum Synergies的私募公司。
该公司将使用该笔融资扩展美国市场业务，同时在联络中心和销售加速技术领域内开发新产品。
Drishti是Ameyo的母公司，随着这笔融资的完成，Forum Synergies私募公司联合创始人、兼首席执行官、总经理Samir Inamdar将会加入到Drishti公司董事会。
“呼叫联络中心正在进行快速转型，它不仅对企业核心业务营销巨大，同时也在向云端发展。如今，全世界的呼叫中心市场价值已经超过了30亿。电话销售团队和内部销售团队都在采用全新的销售加速技术，该领域预计规模可达到120亿美元，而且增长速度惊人。Ameyo公司获得的这笔投资，就是希望能够在这些市场领域里能够挖掘更多机会，”Bishal Kumar说道，他是Drishti公司首席执行官。
Drishti公司成立于2003年，创始人包括Bishal Kumar, Sachin Bhatia，以及Nayan Jain，他们都是印度理工大学古瓦哈蒂分校的同学。依靠其子公司Ameyo，Drishti公司为全球超过四十个国家的1500多名客户提供服务，这些客户中不乏业界巨头，比如 Ola Cabs, Jabong, Bankbazaar, TinyOwl, Mphasis, WNS, 约旦Ahli银行, 以及美国大通银行。
此外，该公司开发的TexoCC呼叫服务产品，该产品主要定位中等规模的呼叫联络中心和内部销售团队。
Contact centre solutions firm Ameyo grabs US$5M Series A
Ameyo, a Bangalore-based company providing omnichannel customer and contact centre solutions, has raised around US$5 million in Series A funding from city-based private equity firm, Forum Synergies.
The funds will be used to expand to the US, as well as to add new products in the contact centre and sales acceleration technology space.
As part of the funding, Samir Inamdar, Co-founder, MD and CEO of Forum Synergies, will join the Board of Drishti, parent of Ameyo.
“Contact Centres are undergoing rapid transformation both in terms of impact to the core business and movement to cloud. This represents a US$3 billion global opportunity. Telesales and inside sales teams are adapting sales acceleration technology which is a US$12 billion opportunity and growing very fast. This fresh funding will catalyse our larger participation in both of these fantastic market opportunities,” said Bishal Kumar, CEO of Drishti.
Drishti was founded in 2003 by Bishal Kumar, Sachin Bhatia and Nayan Jain — all classmates from IIT Guwahati. With Ameyo, Drishti serves over 1,500 customers in over 40 countries, including Ola Cabs, Jabong, Bankbazaar, TinyOwl, Mphasis, WNS, Jordan Ahli Bank, and Chase Bank.
The firm also offers TexoCC targetting mid-sized contact centres and inside sales teams.
来源：e27
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